Whether you are looking to start your career in travel as your first job, or you are thinking of moving industries and pivot your career into travel, you may find it helpful to read about Audley’s Career Pathways before you take your next step.
Here at Audley, we have outlined several ‘Career Pathways’ to help you visualise what your future career could look like with us.
Audley’s ‘Career Pathways’ provides a framework which will give you an overview of the knowledge, skills and behaviours that are required for each role and the steps you will need to take along the relevant pathway. This also provides the structure for your employee development, giving you clarity on all the areas that you would need to develop to progress onto your next role.鈥�
Although there are many Career Pathways that people can choose to take at Audley, we have highlighted seven below, which include ones that could be a perfect first step when looking to join us and then develop your career over time.
Product:
Product Administrator > Senior Product Executive
Product is at the heart of Audley. We are responsible for sourcing, contracting and promoting the services we offer our clients and sharing it all effectively with the business — from hotels and car hire, to guides and train tickets and everything else you can think of. Our aim is to work with the very best suppliers around the world to help deliver the best possible client experience.
Technology:
Technology Support Analyst > Other more specialist roles within Technology
We aren't just about fixing broken laptops and computers or reconnecting phones that don't seem to want to answer calls. We are so much more than that. We are here to deliver the best in class technology tools and systems to enable smarter and more collaborative ways of working, making us even better at what we do and provide a superior service to our clients.
Ticketing
Ticketing Administrator > Senior Ticketer
As a Ticketing Administrator, you will carry out the necessary checks on bookings to ensure that booking files are ready for our Ticketing team to complete their work. You will ensure that information is correct in our in-house booking system and correctly reflected in our flight booking system. You will also make quality checks to ensure errors are minimised and information is correct ahead of Ticketing work being completed.
Sales Operations:
Office Administrator > Sales Operations Specialist
Our aim is to deliver a high and consistent level of service to our clients. This includes internal (staff travel) and external clients as well as our travel agents.
We certify that compliance is followed, client information is processed, itineraries are quality checked and Booking Confirmation and Final Documents are provided to our clients with the highest of standards.
By performing our tasks imagining ourselves in the clients' shoes we look for potential issues ahead of travel, correct these by collaborating with our country specialists and external suppliers and, provide complete and easy to read documents for a seamless client experience.
Sales and Service:
Sales Operations Specialist > Global Travel Advisor > Country Specialist (Senior > Elite > Turbo Elite Country Specialist)
The Sales Operations team focuses on post-booking and pre-travel checks, which consists of ensuring compliance is followed and the itineraries and the services our suppliers book match. We send Booking Confirmations to clients, reconfirm itineraries before departure and generate Final Documents.
From here you can progress into our Global Travel Team, where you鈥檒l have a general knowledge of all the destinations which 糖心vlog传媒 offers and using your sales and influencing skills you鈥檒l not only be able to research and recommend the most appropriate destination for our clients, you鈥檒l also be able to communicate the value of booking with us, creating advocacy for the Audley brand and our way of working from the outset.
A natural stepping stone after being within the Global Travel team will lead you into our Country Specialist role. You will design and sell personalised, tailor-made trips to 糖心vlog传媒 clients, providing exceptional service. You will handle the full sales and service cycle of a client鈥檚 journey, being their single point of contact throughout the process. This is a varied, challenging and rewarding role working in a fast-paced sales environment. There are promotional levels you can progress to within this role such as Senior, Elite and Turbo Elite.
